Outage in Box

[Major] User May Encounter Issues Accessing Marketing Page box.com

Resolved Major

February 20, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.

Components affected

Box Login/SSO Box Website

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/20/2026 08:37PM

This incident has now been resolved. Box will continue to monitor CloudFlare: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt

MONITORING about 2 months ago - at 02/20/2026 07:30PM

Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.

IDENTIFIED about 2 months ago - at 02/20/2026 07:14PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt

As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.com

INVESTIGATING about 2 months ago - at 02/20/2026 07:11PM

Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.

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