Outage in Box

[Major] User May Encounter Issues Accessing Marketing Page box.com

Resolved Major

February 20, 2026 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.

Components affected

Box Website Box Login/SSO

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/20/2026 08:37PM

This incident has now been resolved. Box will continue to monitor CloudFlare: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt

MONITORING 3 months ago - at 02/20/2026 07:30PM

Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.

IDENTIFIED 3 months ago - at 02/20/2026 07:14PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt

As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.com

INVESTIGATING 3 months ago - at 02/20/2026 07:11PM

Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.

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