Outage in Box

[Major] Increased FTP 530 Captcha errors

Resolved Major

February 27, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Box experienced a major incident where FTP and SFTP login services were affected by increased 530 Captcha errors, preventing users from accessing these file transfer services. The incident lasted 3.9 hours before a fix was implemented and service was restored to full functionality.

We are investigating an ongoing issue affecting FTP and SFTP logins. We will provide more information as soon as it is available.

Components affected

Box FTP

Need to monitor Box outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 02/27/2026 11:51PM

After further monitoring, this incident is now considered resolved. FTP and SFTP service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 3 days ago - at 02/27/2026 10:58PM

We are continuing to monitor for any further issues.

MONITORING 4 days ago - at 02/27/2026 09:58PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 02/27/2026 09:15PM

Box continues to investigate reports of Captcha errors issues with FTP and SFTP logins.

INVESTIGATING 4 days ago - at 02/27/2026 08:02PM

We are investigating an ongoing issue affecting FTP and SFTP logins. We will provide more information as soon as it is available.

Latest Box outages

[Major] Customers may experience issues with Uploads and Downloads - 6 days ago

[Critical] Issue with Box API - 6 days ago

[Critical] Issues with Multiple Box Services - 7 days ago

[Major] User May Encounter Issues Accessing Marketing Page box.com - 11 days ago

[Critical] Issues with Multiple Box Services - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook