Outage in Box

[Medium] Issues with Box Relay

Resolved Major

July 15, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Box Relay experienced a major outage lasting approximately 2.6 hours on July 14–15, 2026. The team identified the root cause and implemented a fix, which was monitored before the incident was confirmed resolved. Box Relay has been fully restored.

We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

Components affected

Box Relay

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 07/15/2026 06:43AM

After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 5 days ago - at 07/15/2026 06:32AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 07/15/2026 06:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 days ago - at 07/15/2026 04:50AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 5 days ago - at 07/15/2026 04:14AM

We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

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