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Outage in Box

[Medium] Issue with multiple reports

Major
September 30, 2026 - Started 3 days ago
Official incident page

Incident Report

We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.

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Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 10/02/2026 04:58PM

We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected.

These reports and insights may show missing or outdated values. User Engagement Reports may show values of zero.

MONITORING 1 day ago - at 10/02/2026 10:03AM

Recovery work remains in progress. We will provide our next update when the status changes.

IDENTIFIED 2 days ago - at 10/01/2026 09:28PM

We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.

IDENTIFIED 3 days ago - at 10/01/2026 02:44PM

The issue has been identified and a fix is being implemented.

MONITORING 3 days ago - at 10/01/2026 01:26PM

Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.

MONITORING 3 days ago - at 10/01/2026 11:13AM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 10/01/2026 09:11AM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 10/01/2026 07:11AM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 10/01/2026 04:03AM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 10/01/2026 12:02AM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 09/30/2026 10:17PM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 09/30/2026 09:23PM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 09/30/2026 08:47PM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 09/30/2026 07:51PM

Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 09/30/2026 06:53PM

Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

MONITORING 3 days ago - at 09/30/2026 06:08PM

We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.

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