Outage in Brandfolder

Smartsheet access issues and unexpected errors

Resolved Major
April 30, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/30/2025 08:34AM

This incident has been resolved

MONITORING 1 day ago - at 04/30/2025 06:24AM

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

IDENTIFIED 1 day ago - at 04/30/2025 05:57AM

We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

INVESTIGATING 1 day ago - at 04/30/2025 05:37AM

We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

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