Outage in Brandfolder

Google Cloud Service Incident affecting Smartsheet Functionality

Resolved Major
June 12, 2025 - Started 6 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/12/2025 11:21PM

This incident has been resolved.

MONITORING 5 days ago - at 06/12/2025 09:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 06/12/2025 09:06PM

Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

IDENTIFIED 5 days ago - at 06/12/2025 09:04PM

Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

IDENTIFIED 5 days ago - at 06/12/2025 08:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 06/12/2025 08:02PM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 06/12/2025 07:08PM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 06/12/2025 06:54PM

Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience.

https://status.cloud.google.com/

Latest Brandfolder outages

Admin Center page is not reachable - about 22 hours ago
Intermittent Smartsheet Access - 22 days ago
Smartsheet intermittent errors - about 1 month ago
Smartsheet access issues and unexpected errors - about 2 months ago
Delays in Workflow Automation and Sheet Access - about 2 months ago

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