Outage in Brandfolder

Workflows and Webhooks not triggering on attachments or comments

Resolved Minor
October 01, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/01/2025 09:53AM

Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

INVESTIGATING 2 months ago - at 10/01/2025 09:05AM

We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

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