Outage in Brandfolder

Investigating Connectivity Issue Due to AWS outage

Resolved Minor
October 20, 2025 - Started 7 days ago - Lasted about 16 hours
Official incident page

Incident Report

We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/21/2025 01:45AM

This incident has been resolved and all services remain operational.

MONITORING 6 days ago - at 10/20/2025 10:39PM

We have recovered from the interruption in service caused by the Amazon AWS outage. We will continue monitoring to ensure continued stability of our services.

INVESTIGATING 6 days ago - at 10/20/2025 09:44PM

We’re currently experiencing degraded performance with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 09:02PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 08:33PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 08:03PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 07:33PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 07:03PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 06:33PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 06:03PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 05:33PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 05:03PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

INVESTIGATING 6 days ago - at 10/20/2025 04:33PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 6 days ago - at 10/20/2025 04:03PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 7 days ago - at 10/20/2025 03:35PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 7 days ago - at 10/20/2025 02:42PM

We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

INVESTIGATING 7 days ago - at 10/20/2025 02:30PM

We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

INVESTIGATING 7 days ago - at 10/20/2025 12:42PM

We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

MONITORING 7 days ago - at 10/20/2025 12:13PM

We are continuing to monitor and are working to ensure stability and resolution.

MONITORING 7 days ago - at 10/20/2025 11:12AM

We continue to see recovery in our services and are working to ensure stability and resolution.

MONITORING 7 days ago - at 10/20/2025 10:41AM

We're seeing recovery in our services and are working to ensure stability and resolution.

INVESTIGATING 7 days ago - at 10/20/2025 09:53AM

We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

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