Outage in Brandfolder

help.smartsheet.com connectivity errors.

Resolved Minor
October 29, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/29/2025 11:49PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/29/2025 09:49PM

A fix has been implemented. We are monitoring this service for stability.

IDENTIFIED about 1 month ago - at 10/29/2025 09:44PM

A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

INVESTIGATING about 1 month ago - at 10/29/2025 09:17PM

We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

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