Outage in Brandfolder
help.smartsheet.com connectivity errors.
Resolved MinorIncident Report
We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/29/2025 11:49PM
This incident has been resolved.
MONITORING
6 months ago - at 10/29/2025 09:49PM
A fix has been implemented. We are monitoring this service for stability.
IDENTIFIED
6 months ago - at 10/29/2025 09:44PM
A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
INVESTIGATING
6 months ago - at 10/29/2025 09:17PM
We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
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