Outage in Brandfolder
A few Smartsheet services are not sending out emails
Resolved MinorIncident Report
We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 11/11/2025 01:22AM
This incident has been resolved.
MONITORING
27 days ago - at 11/11/2025 12:37AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
27 days ago - at 11/11/2025 12:19AM
We are continuing to investigate this issue.
INVESTIGATING
27 days ago - at 11/11/2025 12:19AM
We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.
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