Social Media Management: Benchmark Indexing Issue

This incident has been resolved.

We wanted to update you on the recent issue affecting channel and data indexing. The problem is now mostly resolved.

Here are the key points:
Failed and Indexing Started Statuses: Items previously marked as “failed” or stuck with the “indexing_started” status will be sorted out shortly.
Recent Channels: Some channels added in the last 10 days might still show incorrect statuses, even though the data and metrics are accurate and present.
Resolution Timeline: We expect everything to be fully corrected by tomorrow afternoon.
New Channels: All newly added channels are working seamlessly without issues.

Thank you for your patience and understanding. We appreciate your support.

We are currently experiencing an issue causing delays and interruptions in channel and data indexing within Benchmark. Our team is actively working to resolve this as quickly as possible.

We appreciate your patience and understanding during this time. Further updates will be provided as soon as they become available.

Thank you for your continued support.