Outage in Brandwatch

Consumer Research - Exports Failing

Resolved Minor
June 06, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We're currently investigating an issue affecting all exports across the Brandwatch Consumer Research platform. Users may be unable to generate or download exports from dashboards, search results, or other modules. Our engineering teams are actively working to identify the root cause and restore functionality.
Components affected
Brandwatch Consumer Research Application
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 06/06/2025 07:04PM

This incident has been resolved.

MONITORING 12 days ago - at 06/06/2025 06:00PM

A fix has been implemented and we are monitoring the results.

Our engineering teams have confirmed that no Data Downloads were lost, the error was preventing them from displaying correctly in the platform.

IDENTIFIED 12 days ago - at 06/06/2025 05:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 06/06/2025 03:27PM

We're currently investigating an issue affecting all exports across the Brandwatch Consumer Research platform. Users may be unable to generate or download exports from dashboards, search results, or other modules.

Our engineering teams are actively working to identify the root cause and restore functionality.

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