Outage in Brandwatch
Publish: Instagram Reels failing to publish
Resolved MajorIncident Report
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network.
At this time the issue appears to impact only Reel posts, with image posts publishing as normal.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/13/2026 02:39PM
This incident has been resolved.
MONITORING
26 days ago - at 04/13/2026 01:46PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
26 days ago - at 04/13/2026 10:53AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
27 days ago - at 04/13/2026 01:23AM
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network.
At this time the issue appears to impact only Reel posts, with image posts publishing as normal.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
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