Outage in Brandwatch

Publish: Instagram Reels failing to publish

Resolved Major

April 12, 2026 - Started 6 days ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network. At this time the issue appears to impact only Reel posts, with image posts publishing as normal. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.

Components affected

Brandwatch Publish

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 04/13/2026 02:39PM

This incident has been resolved.

MONITORING 5 days ago - at 04/13/2026 01:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 04/13/2026 10:53AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 04/13/2026 01:23AM

We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network.

At this time the issue appears to impact only Reel posts, with image posts publishing as normal.

This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.

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