Outage in Brandwatch

Consumer Research - New Data Ingestion and Query Backfill Delays

Resolved Minor

September 21, 2026 - Started 10 days ago - Lasted about 17 hours
Official incident page

Incident Report

We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.

Components affected

Brandwatch Consumer Research Application Brandwatch Listen

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 09/22/2026 02:44PM

This incident has now been resolved.

Thanks for your patience whilst our engineers were working on fixing this.

MONITORING 10 days ago - at 09/22/2026 08:27AM

Our Engineering team has just confirmed that real time date has caught up but backfills may still experience delays.

The Engineering team are continuing to work on a fix for the backfills issues.

Many thanks for your patience in the meantime.

IDENTIFIED 10 days ago - at 09/21/2026 10:48PM

Our Engineering team has identified that this issue is also causing delays with the new data ingestion, along with the query backfills. The Engineering team are continuing to work on a fix for this issue.

IDENTIFIED 10 days ago - at 09/21/2026 09:46PM

Our Engineering team has identified the cause of the query backfill delays, and is actively working on a fix.

INVESTIGATING 10 days ago - at 09/21/2026 09:23PM

We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.

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