Outage in Breach Secure Now
Manage Client Page Issue
Resolved MinorIncident Report
Summary AI Generated
Breach Secure Now experienced an issue with the Manage Client page where users were unable to access their clients and received a "No clients match your search or filter criteria" error message. The incident affected the Product Purchasing component and lasted approximately 7 days. A workaround was provided involving disabling specific filters (Positive Opt-in filter for Deployment Stats view, and both Received MT/NL and Positive Opt-in filters for Micro Trainings and Newsletter Engagement view) to restore client access, and the issue was fully resolved on March 24th.
We are currently experiencing an issue on the Manage Client page where users may be unable to access their clients. Affected users may see the following message:
“No clients match your search or filter criteria. Try adjusting your search or filter settings.”
Our team is actively investigating and working on a fix.
Workaround to access clients:
Deployment Stats view: disable the Positive Opt-in filter
Micro Trainings and Newsletter Engagement view: disable both the Received MT/NL and Positive Opt-in filters
Important note:
This workaround is only for regaining access to clients. At this time, you will not be able to view these fields globally through those filtered views. You can still review them on an individual client basis.
We will share another update as soon as a fix is available.
Components affected
Breach Secure Now Product PurchasingNeed to monitor Breach Secure Now outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/24/2026 10:38PM
This incident has been resolved.
INVESTIGATING
14 days ago - at 03/17/2026 05:17PM
We are currently experiencing an issue on the Manage Client page where users may be unable to access their clients. Affected users may see the following message:
“No clients match your search or filter criteria. Try adjusting your search or filter settings.”
Our team is actively investigating and working on a fix.
Workaround to access clients:
Deployment Stats view: disable the Positive Opt-in filter
Micro Trainings and Newsletter Engagement view: disable both the Received MT/NL and Positive Opt-in filters
Important note:
This workaround is only for regaining access to clients. At this time, you will not be able to view these fields globally through those filtered views. You can still review them on an individual client basis.
We will share another update as soon as a fix is available.
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