Outage in Brevo

Issues with Transactional Email Sending (API & SMTP)

Resolved Major

September 30, 2024 - Started 3 months ago - Lasted about 1 hour

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Outage Details

We have identified an issue with our SMTP & API services affecting the Europe region, preventing users from sending emails via these sources. In other regions, emails will still be processed, but there may be delays. Our technical teams are actively working to mitigate the impact, and we will provide more information in upcoming updates. We apologise for the inconvenience caused.

Components affected

Brevo API Brevo SMTP Brevo Outbound Emails Delivery

Latest Updates ( sorted recent to last )

3 months ago - at 09/30/2024 06:48AM

We have identified an issue with our SMTP & API services affecting the Europe region, preventing users from sending emails via these sources.

In other regions, emails will still be processed, but there may be delays.

Our technical teams are actively working to mitigate the impact, and we will provide more information in upcoming updates.

We apologise for the inconvenience caused.

3 months ago - at 09/30/2024 07:40AM

Our technical teams are actively to identify the root cause of the issue and restore the platform to full functionality.

We have identified a few data-related issues that may be contributing to the problem.

Rest assured, our teams are diligently working to resolve these so that services can return to normal operation.

We apologise for the inconvenience caused.

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