Outage in Brightly Software
Confirm OnDemand UK & I - Certificate Issue
Resolved MajorIncident Report
We are currently investigating an issue affecting Confirm Enterprise login, where users are receiving a certificate-based authentication error.
As a temporary workaround, non-SSO users can enter their password in the authentication pop-up to log in successfully.
Confirm Web and ConfirmConnect are not impacted.
We are treating this as a top-priority and are working to restore normal service as quickly as possible.
We apologise for the inconvenience and appreciate your patience while we investigate and resolve the issue.
Updated 3 Jul 2026 15:17 BST
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/03/2026 04:35PM
We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected.
We apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service.
Update: 3 Jul 2026 17:34 BST
INVESTIGATING
17 days ago - at 07/03/2026 03:45PM
We are continuing to investigate this issue.
INVESTIGATING
18 days ago - at 07/03/2026 02:17PM
We are currently investigating an issue affecting Confirm Enterprise login, where users are receiving a certificate-based authentication error.
As a temporary workaround, non-SSO users can enter their password in the authentication pop-up to log in successfully.
Confirm Web and ConfirmConnect are not impacted.
We are treating this as a top-priority and are working to restore normal service as quickly as possible.
We apologise for the inconvenience and appreciate your patience while we investigate and resolve the issue.
Updated 3 Jul 2026 15:17 BST
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