Outage in Brightly Software
Support service disruption
Resolved MinorIncident Report
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.
Thank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible
Components affected
Brightly Software Dude Intelligence Brightly Software MySchoolBuilding Brightly Software MyFacilityDude Brightly Software TheWorxHub - Senior Living USA Brightly Software Asset Essentials Brightly Software Help Desk Brightly Software MaintenanceDirect Brightly Software TheWorxHub - USA - Healthcare Brightly Software Incident Brightly Software Event Manager Brightly Software Energy Manager Brightly Software Insight Brightly Software TheWorxHub - USA - Api Brightly Software PMDirect Brightly Software UtilityDirect Brightly Software Facility Schedule Brightly Software FSDirect Brightly Software Planned Maintenance Brightly Software Mobile Device Management Brightly Software TheWorxHub - Senior Living Canada Brightly Software Work Order Brightly Software FSAutomation Brightly Software TripDirect Brightly Software Maintenance Manager Brightly Software CapitalForecastDirect Brightly Software Critical Alarm Automation Brightly Software SchoolDude WorkCenter Brightly Software Capital Forecast Brightly Software Critical Alarm Brightly Software FacilityDude Work Center Brightly Software InventoryDirect Brightly Software Inventory Wireless Brightly Software Inventory Brightly Software Asset Essentials AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/17/2026 12:33PM
This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!
INVESTIGATING
3 days ago - at 09/16/2026 12:26PM
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.
Thank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible
INVESTIGATING
3 days ago - at 09/16/2026 12:17PM
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.
Thank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible
INVESTIGATING
3 days ago - at 09/16/2026 12:12PM
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.
Thank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible
Latest Brightly Software outages
Event Manager - Error Message When Managing Events - about 13 hours ago
Asset Essentials - Citizen Portal Registration - about 14 hours ago
Asset Essentials - Login Issue - 4 days ago
Asset Essentials - Login Issue - 9 days ago
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