Outage in Brightly Software
Confirm® OnDemand UK & I - SFTP Access
Resolved MajorIncident Report
Users are experiencing problems using SFTP to access the Confirm OnDemand environment. This is being investigated as our top priority and we will rectify it as soon as possible.
We apologise for any inconvenience this is causing.
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Latest Updates ( sorted recent to last )
MONITORING
16 days ago - at 09/24/2026 02:17PM
We are validating the remaining SFTP user accounts and continue to monitor the situation.
MONITORING
16 days ago - at 09/24/2026 11:54AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
16 days ago - at 09/24/2026 11:52AM
SFTP access has been restored and we are validating individual user accounts.
INVESTIGATING
16 days ago - at 09/24/2026 10:19AM
We are continuing to work on the SFTP access issue in the Confirm OnDemand environment. This is our top priority and we will rectify it as soon as possible.
We apologise for any inconvenience this is causing.
INVESTIGATING
16 days ago - at 09/24/2026 09:00AM
Users are experiencing problems using SFTP to access the Confirm OnDemand environment. This is being investigated as our top priority and we will rectify it as soon as possible.
We apologise for any inconvenience this is causing.
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