Outage in brightwheel

Degraded Performance

Resolved Major
January 31, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers are investigating an issue affecting access to the brightwheel platform for some users. We’ll provide more information as it becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/31/2024 06:10PM

This incident has been resolved and the platform is stable, however, we are currently experiencing a temporary interruption in our tax reports, including the payments and credits report.

Our team is diligently working to resolve this issue. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time.

INVESTIGATING almost 2 years ago - at 01/31/2024 06:06PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 01/31/2024 06:00PM

Our engineers have implemented a fix and are monitoring the results.

INVESTIGATING almost 2 years ago - at 01/31/2024 04:48PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/31/2024 04:39PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/31/2024 04:30PM

Engineers are investigating an issue affecting access to the brightwheel platform for some users. We’ll provide more information as it becomes available.

Latest brightwheel outages

AWS Outage Affecting Brightwheel Services - 3 months ago
Degraded Performance - 6 months ago
Report Data Delay - over 1 year ago
Page loading - over 1 year ago
Email delivery - over 1 year ago

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