Outage in Brillium

Certificate generation error

Minor
July 10, 2025 - Started 23 days ago
Official incident page

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Outage Details

We're currently investigating multiple reports of errors occurring during Assessment Builder Certificate generation. Our development team is working to identify the root cause.
Components affected
Brillium Assessment Builder
Latest Updates ( sorted recent to last )
MONITORING 21 days ago - at 07/13/2025 03:18AM

Our development team has identified an issue with the default US Letter-sized certificate background design that may prevent certificates from displaying properly for some customers. This issue does not affect the A4 sized certificate background or any alternate certificate designs that are used, such as the Brillium modern or alternative designs (available at: https://support.brillium.com/en-us/knowledgebase/article/KA-01027/en-us).
We are actively working on a resolution and will continue monitoring the system in the meantime.

MONITORING 22 days ago - at 07/11/2025 04:06PM

Additional fixes for the placement of certain elements in the layout have been implemented, and certificate generation is now operating properly for all customers. We will continue to monitor the system over the next few days and apply further adjustments if needed.

IDENTIFIED 22 days ago - at 07/11/2025 03:45PM

A partial fix has been implemented to address an error that could be encountered when previewing a certificate or viewing a certificate from the Results screen (Respondent detail). Additional fixes for the placement of certain elements in the layout are currently being developed.

IDENTIFIED 22 days ago - at 07/11/2025 03:33PM

Two issues have been identified with the certificate generation functionality. The development team is developing and testing solutions.

INVESTIGATING 23 days ago - at 07/10/2025 07:10PM

We're currently investigating multiple reports of errors occurring during Assessment Builder Certificate generation. Our development team is working to identify the root cause.

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