AWS Service Disruption Affecting Brilium Services

Final Resolution: Full Service Restoration and Normal Operation

Current Status: Resolved

Time of Final Confirmation: Approximately 6:30 AM EST

We are happy to confirm the full and sustained resolution of the earlier service disruption caused by the Amazon Web Services (AWS) regional outage.

Our intensive monitoring period has concluded, and we have verified that:
• All Brilium services are fully operational.
• All systems are running within normal performance parameters.
• There are no residual effects or lingering issues from the external AWS incident.

We consider this incident closed.

Thank you once again for your patience and understanding during this unplanned disruption. We appreciate your reliance on Brilium services and remain committed to providing you with reliable performance.

Current Status: Resolved / Monitoring
Time of Resolution: Approximately 6:00 AM EST
We are pleased to report that the widespread Amazon Web Services (AWS) regional issue that began around 3:00 AM EST appears to be resolved by AWS.

We are now seeing a steady return to normal operations and full service availability across all affected Brilium services.

Next Steps & What We Are Doing Now:
• Our engineering team has confirmed that all core services and customer-facing features are back online and operational.
• We are now in an extensive monitoring and stabilization phase. We will continue to closely watch system performance and metrics over the next several hours to ensure complete stability and prevent any potential lingering effects.

We know this outage caused significant disruption, and we sincerely appreciate your patience and understanding throughout this external incident.

If you continue to experience any unusual issues with a specific Brilium service, please do not hesitate to reach out to our support team.

We will provide one final wrap-up report once we have completed the monitoring phase and are 100% confident in the full, sustained restoration of service.

Time of Initial Impact: Approximately 3:00 AM EST
We are writing to inform you that Brilium services are currently experiencing an impact due to a widespread Amazon Web Services (AWS) regional outage that began around 3:00 AM EST this morning.
This AWS disruption is affecting the availability and performance of various Brilium services. Our engineering and operations teams were immediately alerted and are working diligently to assess the full scope of the impact on our infrastructure.
What We Are Doing:
• We are in close and continuous contact with AWS to gather the latest updates on their progress.
• Our teams are actively exploring and implementing potential mitigating steps where possible.
• We are preparing for a swift return to full operational status once the underlying AWS issue is resolved.
We understand the criticality of our services to your operations and sincerely apologize for the inconvenience and disruption this unplanned outage is causing.
We are committed to providing you with regular updates and will post a new notification as soon as we have substantive information from AWS or when the incident is resolved.
Thank you for your patience and understanding as we navigate this external issue.
Next Update Expected: 15 minutes