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This incident has been resolved.
We have taken steps to resolve this issue and we will continue to monitor the results. All panels are now back online and connected to Brivo servers.
Brivo has identified an issue affecting some cloud services. Customers may see connection issues with Mercury panels and resellers may be unable to use some features in Partner Portal. All affected panels will continue to operate in offline status.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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