Outage in Bugfender

Dashboard and API are unavailable

Resolved Minor
August 08, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're experiencing an outage and are currently looking into the issue. Engineers have tracked down the problem to some hardware problems in the main data center and they are working to implement a solution.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/08/2025 03:50PM

All services should be back to normal now, there might some delay processing logs as there's a long queue to process.
The incident was related to a physical problem with the data center fiber connection.

INVESTIGATING 3 months ago - at 08/08/2025 03:05PM

We're experiencing an outage and are currently looking into the issue. Engineers have tracked down the problem to some hardware problems in the main data center and they are working to implement a solution.

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