Outage in Builder Prime

Issues logging in

Resolved Major
March 25, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We're seeing issues with authentication and logging in
Components affected
Builder Prime Web and Mobile Apps
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2025 07:18PM

This issue has been resolved

MONITORING about 1 month ago - at 03/25/2025 06:52PM

We haven't received an official update yet, but authentication seems to be working again.

IDENTIFIED about 1 month ago - at 03/25/2025 06:40PM

Our authentication service provider has identified the issue and is working to mitigate right now: https://status.auth0.com/incidents/6cv20z0sj11k

INVESTIGATING about 1 month ago - at 03/25/2025 06:28PM

We are currently tracking the issues in region US-4 here: https://status.auth0.com/

Users who are already logged in are not affected, but new attempts to login are mostly failing. We are looking for workarounds.

INVESTIGATING about 1 month ago - at 03/25/2025 06:15PM

We're seeing issues with authentication and logging in

Latest Builder Prime outages

App is down - 10 days ago
ACH payment errors - about 1 month ago

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