Outage in Builder Prime

ACH payment errors

Resolved Minor
March 27, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are seeing elevated errors when processing ACH payments in Builder Prime. We have escalated with our payments partners and are closely monitoring the situation.
Components affected
Builder Prime Web and Mobile Apps
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2025 04:31PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/27/2025 03:27PM

The issue has been identified and our partners are working on a fix right now.

INVESTIGATING about 1 month ago - at 03/27/2025 02:43PM

We are seeing elevated errors when processing ACH payments in Builder Prime. We have escalated with our payments partners and are closely monitoring the situation.

Latest Builder Prime outages

App is down - 10 days ago
Issues logging in - about 1 month ago

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