Service Disruption

We are pleased to report that major components of the BuildingLink system continue to be operational.

There are two ongoing smaller issues related to the service interruption. Our technology teams are aware of both of these issues and are working hard to resolve them as quickly as possible.

1) The Shift Log is not being emailed out each day automatically. In the meantime, BuildingLink is sending out shift logs manually so you may receive them later than usual.

2) Analytics pages are not populating

Our investigation into service interruption remains ongoing. The timeline is not in our control; however, we are aware that investigations of this nature can take several weeks or longer. We will update you once the investigation is complete, or if we learn something along the way that is relevant for you.

Please reach out to support@buildinglink.com if you are experiencing an issue.

Sincerely,
Zach Kestenbaum
CEO, BuildingLink

We are pleased to report that our platform continues to be operational, and we expect any unusual delays or inconsistencies to continue to subside. Our investigation into the malware incident remains ongoing, and we will share updates as we learn more.

Again, if there is any information that you or your residents entered into the system on Sunday, we encourage you to resubmit it. Alternatively, you can contact us directly at support@buildinglink.com.

Thank you all for your continued patience and kind words of support. They have truly encouraged our team, who have worked so hard over the last week to bring our systems back online securely.

Please reach out to support@buildinglink.com if you are experiencing any issue and have a wonderful weekend.

Sincerely,
Zach Kestenbaum
CEO, BuildingLink

Once again, we want to thank you for your patience and understanding as our BuildingLink team worked to restore service in the wake of Sunday’s malware incident. As reported yesterday evening, most systems are back online and fully operational. Users may still experience some small processing delays and inconsistencies, but this is normal and should subside over the next day or two.

If there is any information that you or your residents entered into the system on Sunday, we encourage you to resubmit it. Alternatively, you can contact us directly at support@buildinglink.com.

We have a team investigating the malware incident to determine if any data was impacted. We will share our findings as soon as we are able. While the investigation is ongoing, we will continue to keep you informed with the latest information.

Thank you again for your patience and continued partnership.

Sincerely,
Zach Kestenbaum
CEO, BuildingLink

We are pleased to report that all major BuildingLink systems are now operational. Our technology teams have been working around the clock to restore service. While we continue to test and monitor, we may identify minor intermittent issues and resolve them as quickly as possible. We will provide an update in the morning. Thank you for your incredible patience as we worked diligently to get back up and running.

We appreciate your patience as we work to get our systems back online. On Sunday, September 11, BuildingLink was the target of a malware incident, which impacted certain network systems.

While we are still in the early stages of an investigation, here’s what we know so far: our team acted quickly and took certain systems offline as a precautionary measure and continue to take steps to enhance security systems already in place. We also immediately engaged outside specialists who have worked with hundreds of leading technology companies that experienced similar incidents to assist us in our response and conduct a full investigation so we can fully understand what happened.

Our team has been working around the clock to restore services and anticipate bringing a secure platform back online for our customers shortly, with full restoration by the end of this week.

We are grateful for the trust you have placed in our company, and again we apologize for the inconvenience this may have caused.

We are committed to providing you with high-quality software for your property management needs, and we apologize for any inconvenience the ongoing interruption of services may have caused. We are grateful for the trust you have placed in our company, and we continue working around the clock to restore service as quickly as possible.

At this time, we anticipate beginning to bring services back online within the next 24 hours and expect them to be fully restored before the end of the week.

We will provide additional updates as our investigation continues to unfold. If you have subscribed to this incident you will continue to receive updates automatically until the issue is resolved entirely.

Thank you for your patience and continued support.

Sincerely,

Zach Kestenbaum
CEO, BuildingLink

We are continuing to investigate this ongoing service interruption.

We are continuing to investigate this service interruption. When we have more information, including an estimated time for resolution, we will post an update here. Thank you for your continued patience.

To our valued BuildingLink customers:

Please note that our Engineering Team is still working to fix the current site outage. As soon as we have an ETA on system access we will update this page immediately.

Once again, we sincerely apologize for the service interruption and are doing everything we can to get it fixed as soon as possible.

-Users are currently unable to access BuildingLink.com and custom domains, the resident app, and the valet app.

-Users are also unable to access ConciergeLink and the GEO app if not already logged in.
If you are already logged into the GEO app or ConciergeLink, you can use these to view information.

-KeyLink can currently be used with the fingerprint reader, but not with username and password.

Our team is continuing to work on resolving these issues ASAP. Thank you for your continued understanding.

This issue is still under active investigation. We again apologize for the disruption to your operations and are continuing to work towards having the site operational as soon as possible.

We are continuing to investigate this issue and apologize for the inconvenience this issue is causing to your operations.

If you are already logged into the GEO app or ConciergeLink, we suggest using these programs as a reference point to look up resident data, instructions, reservations, etc.

We are currently experiencing a service issue. Our Engineers are investigating the issue.