Outage in BuildingLink

Service Interruption - Email Notifications

Resolved Minor
May 30, 2025 - Started 11 days ago - Lasted 4 days
Official incident page

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Outage Details

We have received reports of site performance issues resulting in server errors and/or pages not loading when trying to send email notifications. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’ENQUÊTE : Nous avons reçu des signalements concernant des problèmes de performance du site entraînant des erreurs de serveur et/ou des pages qui ne se chargent pas lors de l’envoi de notifications par e-mail. Notre équipe enquête activement et résoudra ce problème dès que possible. Spanish: INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que están provocando errores del servidor y/o que las páginas no se carguen al intentar enviar notificaciones por correo electrónico. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
Components affected
BuildingLink Management Portal
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 06/02/2025 02:52PM

This incident has been resolved.

MONITORING 11 days ago - at 05/30/2025 02:50AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 05/30/2025 12:02AM

We have received reports of site performance issues resulting in server errors and/or pages not loading when trying to send email notifications. Our team is actively investigating and will resolve this issue as soon as possible.

EN COURS D’ENQUÊTE :
Nous avons reçu des signalements concernant des problèmes de performance du site entraînant des erreurs de serveur et/ou des pages qui ne se chargent pas lors de l’envoi de notifications par e-mail. Notre équipe enquête activement et résoudra ce problème dès que possible.

Spanish:
INVESTIGANDO:
Hemos recibido informes sobre problemas de rendimiento del sitio que están provocando errores del servidor y/o que las páginas no se carguen al intentar enviar notificaciones por correo electrónico. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

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