Outage in BuildingLink

Service Interruption - Special Permissions Affecting Users Access to Certain Functions

Minor
August 21, 2025 - Started about 2 months ago
Official incident page

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Outage Details

We have received reports of site performance issues resulting in Special Permissions not working as intended. For example, users who were given a special permission to edit occupant information, can no longer edit. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site entraînant un dysfonctionnement des Permissions Spéciales. Par exemple, les utilisateurs ayant reçu une permission spéciale pour modifier les informations des occupants ne peuvent plus le faire. Notre équipe enquête activement et réglera ce problème dès que possible. INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio que provocan que los Permisos Especiales no funcionen como se esperaba. Por ejemplo, los usuarios que tenían un permiso especial para editar la información de los ocupantes ya no pueden hacerlo. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
Latest Updates ( sorted recent to last )
IDENTIFIED 16 days ago - at 09/26/2025 02:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED 16 days ago - at 09/26/2025 02:13PM

The issue has been identified and a fix is being implemented.

IDENTIFIÉ
Le problème a été identifié et une solution est en cours de mise en œuvre.

IDENTIFICADO
El problema ha sido identificado y se está implementando una solución.

INVESTIGATING about 2 months ago - at 08/21/2025 07:14PM

We have received reports of site performance issues resulting in Special Permissions not working as intended. For example, users who were given a special permission to edit occupant information, can no longer edit. Our team is actively investigating and will resolve this issue as soon as possible.

EN COURS D'INVESTIGATION :
Nous avons reçu des signalements de problèmes de performance du site entraînant un dysfonctionnement des Permissions Spéciales. Par exemple, les utilisateurs ayant reçu une permission spéciale pour modifier les informations des occupants ne peuvent plus le faire. Notre équipe enquête activement et réglera ce problème dès que possible.

INVESTIGANDO:
Hemos recibido informes de problemas de rendimiento del sitio que provocan que los Permisos Especiales no funcionen como se esperaba. Por ejemplo, los usuarios que tenían un permiso especial para editar la información de los ocupantes ya no pueden hacerlo. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

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Inspections - 10 days ago

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