Outage in BuildingLink

Service Interruption - Some users unable to access areas of the website

Resolved Major
September 23, 2025 - Started 23 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports of site performance issues resulting in some users being unable to access certain areas of the site (Specifically, Shift Log and the ability to add and remove occupants). Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site empêchant certains utilisateurs d’accéder à certaines zones du site (notamment le Journal de Quart et la possibilité d’ajouter ou de supprimer des occupants). Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido reportes de problemas de rendimiento en el sitio que impiden a algunos usuarios acceder a ciertas áreas (específicamente, el Registro de Turnos y la función para agregar o eliminar ocupantes). Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
Components affected
BuildingLink Management Portal
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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/23/2025 10:11PM

This incident has been resolved.

INVESTIGATING 23 days ago - at 09/23/2025 08:38PM

We have received reports of site performance issues resulting in some users being unable to access certain areas of the site (Specifically, Shift Log and the ability to add and remove occupants). Our team is actively investigating and will resolve this issue as soon as possible.

EN COURS D’INVESTIGATION :
Nous avons reçu des signalements de problèmes de performance du site empêchant certains utilisateurs d’accéder à certaines zones du site (notamment le Journal de Quart et la possibilité d’ajouter ou de supprimer des occupants). Notre équipe enquête activement et résoudra ce problème dès que possible.

INVESTIGANDO:
Hemos recibido reportes de problemas de rendimiento en el sitio que impiden a algunos usuarios acceder a ciertas áreas (específicamente, el Registro de Turnos y la función para agregar o eliminar ocupantes). Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

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