Outage in Built Technologies

Increased Site Latency

Resolved Minor

March 28, 2024 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an incident that is impacting all Built products, causing issues loading portions of the screen. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.

Components affected

Built Technologies Partner Service Integrations Built Technologies Notifications Built Technologies Insights Reporting Built Technologies Mobile Applications Built Technologies Client Data Integrations Built Technologies Built Marketplace Integrations Built Technologies Project Administration Built Technologies Accounting and Draw Processing Built Technologies Inspection and Progress Reporting Built Technologies Authentication and User Management

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 03/28/2024 03:57PM

As of 10:04 AM CT we’ve confirmed full resolution of the loading issues impacting all Built products the morning of Thursday, March 28th.

Thank you for your patience. We apologize for any inconvenience this caused.

MONITORING 9 months ago - at 03/28/2024 02:31PM

A fix was implemented around 9:10 CST. We are seeing signs of recovery and are continuing to monitor the situation.

IDENTIFIED 9 months ago - at 03/28/2024 02:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 03/28/2024 02:07PM

We have identified the cause of the incident causing loading issues across all Built products and are implementing a solution. We are monitoring the system recovery to ensure the issue is fully resolved.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING 9 months ago - at 03/28/2024 02:06PM

We are currently investigating an incident that is impacting all Built products, causing issues loading portions of the screen. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.

At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.

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