Outage in Built Technologies

Login issues for users w/ text message MFA

Resolved Major
October 24, 2024 - Started 6 months ago - Lasted about 16 hours
Official incident page

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Outage Details

An issue with one of Built's vendors, Amazon Web Services, is blocking some Built users from receiving the valid MFA code text messages required to log into their accounts. Amazon is aware of the issue and is working to resolve it. We appreciate your patience. We will provide updates as soon as we receive them.
Components affected
Built Technologies Authentication and User Management Built Technologies Authentication and User Management
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/25/2024 12:02PM

The issue blocking some Built users from receiving the valid MFA code text messages required to log into their accounts was resolved at 5:31 PM CT on 10/24.

IDENTIFIED 6 months ago - at 10/24/2024 08:48PM

An issue with one of Built's vendors, Amazon Web Services, is blocking some Built users from receiving the valid MFA code text messages required to log into their accounts. Amazon is aware of the issue and is working to resolve it.

We appreciate your patience. We will provide updates as soon as we receive them.

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