Outage in Built Technologies

Projects Grid Outage

Resolved Major
April 07, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the cause of an incident identified at 9:45 AM CT on 4/7 impacting Construction Financials and Payments, leaving subcontractors and vendors unable to access their projects. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
Components affected
Built Technologies Payments
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/07/2025 04:12PM

We have resolved the incident identified at 9:45 AM CT on 4/7 impacting construction payments. This solution has restored full functionality for subcontractors and vendors who were previously unable to access their projects.

We apologize for any inconvenience and thank you all for your understanding. Should you have any additional questions please contact our Support Team via in-app chat or by calling 800-655-8138 for assistance.

IDENTIFIED 25 days ago - at 04/07/2025 03:28PM

We have identified the cause of the incident identified at 9:45 AM CT on 4/7 impacting construction payments, leaving subcontractors and vendors unable to access their projects. We are working on a solution that will restore full functionality.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

INVESTIGATING 25 days ago - at 04/07/2025 03:05PM

We are currently investigating the cause of an incident identified at 9:45 AM CT on 4/7 impacting Construction Financials and Payments, leaving subcontractors and vendors unable to access their projects.

At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.

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