Outage in Built Technologies

Procore Pay App Sync Issues

Resolved Major
April 02, 2025 - Started 30 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified the cause of the incident identified at 2:18 PM CT on 4/1 impacting Payment Management, causing some users to be blocked from importing projects and commitments, in addition to syncing pay apps from Procore. We are working on a solution that will restore full functionality and expect to have it implemented by 12 PM CT today (4/2). We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
Components affected
Built Technologies Payments
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/02/2025 02:50PM

As of 9:45 AM CT on 4/2 we’ve confirmed full resolution of the issue that had been blocking the import of projects, commitments, and pay apps from Procore into Built Payment Management. Any failed imports or syncs have been automatically re-run, and your data should be up-to-date.

IDENTIFIED 30 days ago - at 04/02/2025 01:15PM

We have identified the cause of the incident identified at 2:18 PM CT on 4/1 impacting Payment Management, causing some users to be blocked from importing projects and commitments, in addition to syncing pay apps from Procore. We are working on a solution that will restore full functionality and expect to have it implemented by 12 PM CT today (4/2).

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

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