Outage in bvoip

DNS Issue - Control and Phone System Access

Resolved Minor
July 19, 2022 - Started about 3 years ago - Lasted 25 minutes

Incident Report

We are looking into a DNS issue affecting control and phone system access.
Components affected
bvoip Cloud PBX Platform bvoip Control - Multi-Tenant Management Portal

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Latest Updates ( sorted recent to last )
about 3 years ago - at 07/19/2022 06:14PM

We are looking into a DNS issue affecting control and phone system access.

about 3 years ago - at 07/19/2022 06:31PM

We are working with our vendor dnsmadeeasy to restore our dns records that are now missing from our account

about 3 years ago - at 07/19/2022 06:35PM

Vendor confirms they are restoring records now from last backup of entries

about 3 years ago - at 07/19/2022 06:53PM

Looks like we are almost there.

Control portal access has been restored

about 3 years ago - at 07/19/2022 07:25PM

We are not 100% there yet but a lot of the records have been restored by API.

The vendor is struggling to restore our zone file.

We are actively in a call with them until the complete their work

about 3 years ago - at 07/19/2022 07:37PM

Vendor confirms 99% of records are restored

about 3 years ago - at 07/19/2022 07:44PM

Getting feedback that things are clearing up from multiple partners

about 3 years ago - at 07/19/2022 08:07PM

At this time if you have an issue please contact our support team

All systems should be working normally at this time.

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