Messages Delayed to Microsoft 365

We have identified an outage with our email partner SocketLabs, and we are waiting for a resolution from their end.

Messages are still queueing in the system, and they should be sent out once the outage is resolved.

The following items will be impacted: Welcome emails, password reset emails, notification emails from both the phone system and 1stream.

Emails have started to flow again, and we're continuing to monitor for any further issues.

We have observed that messages have started to queue again at the provider level. A maintenance window has been posted with no expected service outage, so we expect to see this resolved within an hour or two.

Messages will be sent out after the outage is resolved.

The queue has cleared, and new messages are processing as they arrive.

We will keep monitoring this for additional issues and update this incident accordingly.

We have observed an uptick in system generated emails due to a backend update released earlier today.

We are pushing out a patch to the system to resolve this, and we expect that to be complete shortly. Messages will be delayed while this patch is being deployed, and we will update this once that has been fully deployed.

The patch has been pushed to all systems, and the errant system messages have mostly stopped with a few still trickling into the queue from being held up.

Some mail is being held up in the queue, however that appears to only affect Microsoft 365 based mail systems. We are working with our mail provider to determine the cause of this issue, and we will provide updates here as we have them. As with previous occurrences, we expect the currently held messages to be cleared after an hour or two.

Microsoft partners can follow this article to move the sending away from our default server to Microsoft 365 to mitigate this outage: https://www.bvoip.com/en/kb/setup-microsoft-365-smtp

The pending messages to Microsoft 365 have been cleared at this time, and all mail appears to be flowing normally.

We are observing an uptick in delayed messages to Microsoft 365.

The email provider is working with Microsoft to resolve this issue permanently, and we will provide updates as the queue clears up.

The message queue is processing some of the messages bound for Microsoft 365, however we're still seeing the queue steadily increase.

The messaging provider has increased their retry time with Microsoft 365 from 60 minutes to 15 minutes to try and decrease the delay duration. We will provide additional updates from them as we have them.

Microsoft partners can follow this article to move the phone server away from our default mail server to Microsoft 365 to mitigate this outage: https://bvoip.com/en/kb/setup-microsoft-365-smtp