Outage in Bynder

Degraded performance in Global Region, multiple services affected

Minor
October 20, 2025 - Started 1 day ago
Official incident page

Incident Report

At 9 am CET we noticed degraded performance with multiple services for the Bynder Global Region. At 11:30 am CET we noticed the service started recovering and service should start working as expected again. Customer may notice delays in Assets being appearing in the Asset Bank. We continue to monitor the issue and will share further updates as they are available.
Components affected
Bynder Global

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 10/21/2025 11:24AM

The issue surrounding delays for uploaded assets appearing in the asset bank has been resolved. We will continue to monitor this situation.

IDENTIFIED about 16 hours ago - at 10/20/2025 08:41PM

The issue surrounding delays for uploaded assets appearing in the asset bank has been resolved. We will continue to monitor this situation.

There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.

INVESTIGATING about 18 hours ago - at 10/20/2025 06:41PM

We are currently experiencing delays in newly uploaded assets displaying within portals. Our team is currently investigating this.

Thumbnails for existing assets may also not display due to the ongoing AWS incident. AWS is already seeing improvement after releasing some mitigations. Our team continues to monitor the situation.

INVESTIGATING about 20 hours ago - at 10/20/2025 04:17PM

The current issue with thumbnails is related to the ongoing AWS incident. That our team is currently monitoring the issue and awaiting further resolution from AWS.

INVESTIGATING about 21 hours ago - at 10/20/2025 03:07PM

We are currently looking into the loading of thumbnails for our global cluster. This seems to be related to the AWS outage today.

INVESTIGATING about 22 hours ago - at 10/20/2025 02:39PM

We are currently investigating the issue of degraded performance with multiple services for the Bynder Global Region.

MONITORING 1 day ago - at 10/20/2025 12:14PM

The issue of Assets being delayed in appearing in the Asset Bank has been resolved.

MONITORING 1 day ago - at 10/20/2025 10:31AM

At 9 am CET we noticed degraded performance with multiple services for the Bynder Global Region.

At 11:30 am CET we noticed the service started recovering and service should start working as expected again.

Customer may notice delays in Assets being appearing in the Asset Bank.

We continue to monitor the issue and will share further updates as they are available.

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