Outage in Cadmium

Support Phone System Availability

Resolved Minor
September 02, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.
Components affected
Cadmium Website Cadmium Mobile App Cadmium Expo Harvester Cadmium my Cadmium Survey Magnet Cadmium Scorecard Cadmium Onsite Cadmium EthosCE Cadmium Warpwire Cadmium Registration Cadmium Elevate Cadmium Education Harvester Cadmium Conference365
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/02/2025 05:39PM

The issue with our phone system has been resolved, and all services are now operating normally. We appreciate your patience while we worked to address the problem and apologize for any inconvenience this may have caused. Thank you for your understanding.

INVESTIGATING about 1 month ago - at 09/02/2025 03:54PM

We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.

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