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Outage in Cadmium

CE Broker credit reporting for session-based events

Minor
July 28, 2026 - Started 11 days ago
Official incident page

Incident Report

We're aware of an issue affecting how credits report to CE Broker for session-based events (such as RSS or series activities). When multiple sessions share a course, CE Broker can combine their hours, so a single session may show the full event's total instead of its own. We've identified the cause and our team is actively working on a fix. Credits already earned are safe, and we'll correct the reporting as part of the fix. We'll post an update here as soon as the fix is live. Thanks for your patience.
Components affected
Cadmium EthosCE

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Latest Updates ( sorted recent to last )
IDENTIFIED 8 days ago - at 07/31/2026 01:28PM

We're continuing to validate the fix for the CE Broker credit reporting issue affecting session-based events. Testing is going well, and we're committed to including this fix in our upcoming Standard Core Release in August.

We'll keep you posted here as soon as it's live. Thanks for your continued patience.

IDENTIFIED 10 days ago - at 07/29/2026 01:44PM

We've identified the fix for the CE Broker credit reporting issue affecting session-based events, and it's now moving through our QA process. We're committed to releasing it as soon as it's ready.

Credits already earned remain safe, and we'll correct the reporting as part of the fix.

We'll keep you posted here as soon as it's live. Thanks for your continued patience.

IDENTIFIED 11 days ago - at 07/28/2026 06:25PM

We're aware of an issue affecting how credits report to CE Broker for session-based events (such as RSS or series activities). When multiple sessions share a course, CE Broker can combine their hours, so a single session may show the full event's total instead of its own.

We've identified the cause and our team is actively working on a fix. Credits already earned are safe, and we'll correct the reporting as part of the fix.

We'll post an update here as soon as the fix is live. Thanks for your patience.

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