Outage in Cadmium
Elevate Missing Product and Speaker Files
Resolved MinorIncident Report
We are investigating an issue causing some product and speaker files to be missing. This issue does not seem to be affecting all users, but affected users may not be able to view or download these files. We will provide an update within the next hour on an update.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/11/2026 01:43PM
This issue has been resolved. The cause was a problem with external access to the CDN serving our cloud file storage service, which prevented some product and speaker files from loading. Access has been restored and all affected files are available again.
MONITORING
3 days ago - at 09/10/2026 08:34PM
We have identified the cause of the missing product and speaker files and applied a fix. Affected files should now be loading normally. If you continue to see missing files, please contact support.
INVESTIGATING
3 days ago - at 09/10/2026 06:54PM
We are continuing to investigate the root cause of this issue. We will provide another update as soon as we have more information.
INVESTIGATING
3 days ago - at 09/10/2026 05:19PM
We are continuing to investigate the root cause of this issue. We will provide another update within the hour.
INVESTIGATING
3 days ago - at 09/10/2026 04:21PM
We are investigating an issue causing some product and speaker files to be missing. This issue does not seem to be affecting all users, but affected users may not be able to view or download these files. We will provide an update within the next hour on an update.
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