Outage in Calix

Issues with managing client devices in CommandIQ

Resolved Minor
February 01, 2022 - Started over 3 years ago - Lasted about 2 months
Official incident page

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Outage Details

We have observed issues with managing client device internet access via CommandIQ. In addition, attempts to reclassify device types, or update their name may fail. Additional discussion regarding the matter, including the currently identified workarounds, can be found on the Calix Community here: https://community.calix.com/s/question/0D54u000087piDVCAY/issues-with-managing-client-devices-in-commandiq
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 02/09/2022 08:07PM

This incident has been resolved.

Please note that the CommandIQ App must be updated to 22.1

IDENTIFIED over 3 years ago - at 02/03/2022 01:50AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 02/01/2022 06:10PM

We have observed issues with managing client device internet access via CommandIQ. In addition, attempts to reclassify device types, or update their name may fail. Additional discussion regarding the matter, including the currently identified workarounds, can be found on the Calix Community here:

https://community.calix.com/s/question/0D54u000087piDVCAY/issues-with-managing-client-devices-in-commandiq

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