Outage in Calix

Traffic Data Not Showing in Calix Cloud Applications

Resolved Minor
May 18, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating reports that real-time traffic reports are showing no data. This can be seen in Support Cloud (CSC) from under the "Services" pane of a subscriber, and then "Traffic Reports". This can be seen in Operations Cloud (CCO) from under the "Traffic" heading in the top navigation bar. Additional details regarding this matter can be found on the Calix Community here: https://community.calix.com/s/feed/0D54u00008UtXclCAF
Components affected
Calix Operations Cloud Calix Support Cloud (calixcloud.calix.com) Calix Support Cloud (calixcloud-ca.calix.com) Calix Operations Cloud
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/18/2022 05:21PM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 05/18/2022 05:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 05/18/2022 02:52PM

We are currently investigating reports that real-time traffic reports are showing no data. This can be seen in Support Cloud (CSC) from under the "Services" pane of a subscriber, and then "Traffic Reports". This can be seen in Operations Cloud (CCO) from under the "Traffic" heading in the top navigation bar. Additional details regarding this matter can be found on the Calix Community here:

https://community.calix.com/s/feed/0D54u00008UtXclCAF

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