Outage in Calix
Issues with loading subscriber record in Canadian Support Cloud platform
Resolved MajorIncident Report
We are currently observing issues with loading subscriber records in our Canadian Support Cloud platform. You may notice that it takes more time than usual to load any data under the subscriber record, or "Gateway Timeout" error may show on the top of the page.
Additional discussion regarding the matter and status updates can be found on the Calix Community : https://community.calix.com/s/feed/0D54u00008uW7JICA0
Components affected
Calix Support Cloud (calixcloud-ca.calix.com)Need to monitor Calix outages?
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Latest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 09/22/2022 11:18AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 3 years ago - at 09/22/2022 10:43AM
We are currently observing issues with loading subscriber records in our Canadian Support Cloud platform. You may notice that it takes more time than usual to load any data under the subscriber record, or "Gateway Timeout" error may show on the top of the page.
Additional discussion regarding the matter and status updates can be found on the Calix Community : https://community.calix.com/s/feed/0D54u00008uW7JICA0
Latest Calix outages
Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access - about 1 month ago
Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069) - about 2 months ago
Platform Outage: US Calix Cloud - 4 months ago
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