Outage in Calix

Gateway timeout errors observed in Calix Marketing Cloud

Resolved Major
May 01, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Calix is currently investigating an issue where users may receive a "Gateway Time-Out" error when attempting to load certain sections of Calix Marketing Cloud. More details can be found at the following Community link: https://community.calix.com/s/question/0D54u00009YHOugCAH/calix-marketing-cloud-showing-gateway-timeout-intermittently-today-51-us-only
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/01/2023 06:48PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/01/2023 05:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 05/01/2023 05:02PM

Calix is currently investigating an issue where users may receive a "Gateway Time-Out" error when attempting to load certain sections of Calix Marketing Cloud. More details can be found at the following Community link:

https://community.calix.com/s/question/0D54u00009YHOugCAH/calix-marketing-cloud-showing-gateway-timeout-intermittently-today-51-us-only

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