Outage in Calix

Unable to enable/disable Managed Services in Calix Support Cloud (Canada Only)

Resolved Major
June 26, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada infrastructure. Please see the following Community post for more details: https://community.calix.com/s/question/0D54u00009iqDMzCAM/unable-to-enabledisable-managed-services-today-626-in-canada-calix-cloud
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 06/27/2023 12:21AM

This incident has been resolved.

MONITORING about 2 years ago - at 06/26/2023 11:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 06/26/2023 10:58PM

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada infrastructure. Please see the following Community post for more details:

https://community.calix.com/s/question/0D54u00009iqDMzCAM/unable-to-enabledisable-managed-services-today-626-in-canada-calix-cloud

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