Outage in CallHippo
Dialer is loading / Calls are not connected
Resolved MinorIncident Report
Resolution: 17:45 UTC
- A fix has been implemented and the issue is resolved
Identification: 17:15 UTC
- We have identified that MongoDB has changed the indexation in one of their clusters. This has impacted one of our database operations, resulting in the above issues being faced by some users.
Impact:
- Unable to log in to the web
- Unable to log in to the dialer
- Unable to log in to the mobile applications
- Calling is not working
- Dialer is loading
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/12/2024 05:50AM
Resolution: 17:45 UTC
- A fix has been implemented and the issue is resolved
Identification: 17:15 UTC
- We have identified that MongoDB has changed the indexation in one of their clusters. This has impacted one of our database operations, resulting in the above issues being faced by some users.
Impact:
- Unable to log in to the web
- Unable to log in to the dialer
- Unable to log in to the mobile applications
- Calling is not working
- Dialer is loading
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