Outage in CallRail
Transcription Delays
Resolved MinorIncident Report
Due to an issue with one of our upstream providers, call transcriptions are delayed for calls that completed 11:40am ET or later.
This is also impacting call recordings for customers with PII redaction enabled.
Please note that calls will be sent without transcriptions (and without recordings when PII redaction is enabled) in Webhooks and integrations like Salesforce and Hubspot until this issue is resolved.
Components affected
CallRail Call RecordingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
almost 4 years ago - at 05/17/2022 02:10PM
We continue to monitor as previously failed transcripts catch up. and new calls are processing normally.
MONITORING
almost 4 years ago - at 05/16/2022 11:37PM
Transcription processing has resumed as of 7pm ET. New calls are receiving transcriptions as usual. We are still working to restore transcriptions for calls that occurred during the outage.
INVESTIGATING
almost 4 years ago - at 05/16/2022 06:53PM
Due to an issue with one of our upstream providers, call transcriptions are delayed for calls that completed 11:40am ET or later.
This is also impacting call recordings for customers with PII redaction enabled.
Please note that calls will be sent without transcriptions (and without recordings when PII redaction is enabled) in Webhooks and integrations like Salesforce and Hubspot until this issue is resolved.
Latest CallRail outages
Degraded Performance in Report Export Pipeline - about 2 months ago
Intermittent Call Failover to Voice Mail - 3 months ago
Latency in transcript delivery - 3 months ago
SMS and MMS Provider Delays - 3 months ago
Outbound calling for Lead Center customers - 6 months ago
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