Outage in CallRail

Transcription Delays

Resolved Minor
May 16, 2022 - Started over 3 years ago - Lasted about 19 hours
Official incident page

Incident Report

Due to an issue with one of our upstream providers, call transcriptions are delayed for calls that completed 11:40am ET or later. This is also impacting call recordings for customers with PII redaction enabled. Please note that calls will be sent without transcriptions (and without recordings when PII redaction is enabled) in Webhooks and integrations like Salesforce and Hubspot until this issue is resolved.
Components affected
CallRail Call Recording

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/17/2022 02:10PM

We continue to monitor as previously failed transcripts catch up. and new calls are processing normally.

MONITORING over 3 years ago - at 05/16/2022 11:37PM

Transcription processing has resumed as of 7pm ET. New calls are receiving transcriptions as usual. We are still working to restore transcriptions for calls that occurred during the outage.

INVESTIGATING over 3 years ago - at 05/16/2022 06:53PM

Due to an issue with one of our upstream providers, call transcriptions are delayed for calls that completed 11:40am ET or later.
This is also impacting call recordings for customers with PII redaction enabled.
Please note that calls will be sent without transcriptions (and without recordings when PII redaction is enabled) in Webhooks and integrations like Salesforce and Hubspot until this issue is resolved.

Latest CallRail outages

Upstream provider failure - about 2 months ago
HubSpot integration not sending call recordings - 3 months ago
Call routing issues for Lead Center - 3 months ago
Text messages not appearing in the timeline - 4 months ago
Google Ads disruption of service - 4 months ago

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