Outage in CallRail

Some features experiencing processing delays

Resolved Minor
October 26, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Customers may experience some delays with CallScore, keyword spotting, and availability of transcripts. Recordings remain available.
Components affected
CallRail Call Recording

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
IDENTIFIED almost 3 years ago - at 10/26/2022 10:25PM

The issue has been identified and we are working on a resolution.

INVESTIGATING almost 3 years ago - at 10/26/2022 09:21PM

We are in discussions with a third-party vendor, but still in the process of investigating the issue on both sides. Customers may experience some delays with CallScore, keyword spotting, and availability of transcripts.

INVESTIGATING almost 3 years ago - at 10/26/2022 08:13PM

Customers may experience some delays with CallScore, keyword spotting, and availability of transcripts. Recordings remain available.

Latest CallRail outages

Upstream provider failure - about 2 months ago
HubSpot integration not sending call recordings - 3 months ago
Call routing issues for Lead Center - 3 months ago
Text messages not appearing in the timeline - 4 months ago
Google Ads disruption of service - 4 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook