Outage in CallRail
Some features experiencing processing delays
Resolved MinorIncident Report
Customers may experience some delays with CallScore, keyword spotting, and availability of transcripts. Recordings remain available.
Components affected
CallRail Call RecordingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
over 3 years ago - at 10/26/2022 10:25PM
The issue has been identified and we are working on a resolution.
INVESTIGATING
over 3 years ago - at 10/26/2022 09:21PM
We are in discussions with a third-party vendor, but still in the process of investigating the issue on both sides. Customers may experience some delays with CallScore, keyword spotting, and availability of transcripts.
INVESTIGATING
over 3 years ago - at 10/26/2022 08:13PM
Customers may experience some delays with CallScore, keyword spotting, and availability of transcripts. Recordings remain available.
Latest CallRail outages
Degraded Performance in Report Export Pipeline - about 2 months ago
Intermittent Call Failover to Voice Mail - 3 months ago
Latency in transcript delivery - 3 months ago
SMS and MMS Provider Delays - 3 months ago
Outbound calling for Lead Center customers - 6 months ago
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