Outage in CallRail

Problems with new number creation & number edits

Resolved Minor
November 11, 2022 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

New numbers, edits to existing numbers, and changes to routing may show an error after saving and will take up to 30 minutes to process. New numbers may be unavailable for calling for up to 30 minutes after creation.
Components affected
CallRail DNI and Keyword Tracking
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/12/2022 12:27AM

This incident is resolved.

MONITORING about 2 years ago - at 11/12/2022 12:00AM

Internal monitoring tools are indicating that application performance has returned to normal. Our team continues to monitor closely.

IDENTIFIED about 2 years ago - at 11/11/2022 10:53PM

A fix for the underlying cause has been implemented by our engineering team. Performance is slowly improving as our systems work through backlogged queues.

IDENTIFIED about 2 years ago - at 11/11/2022 08:36PM

New numbers, edits to existing numbers, and changes to routing may show an error after saving and will take up to 30 minutes to process. New numbers may be unavailable for calling for up to 30 minutes after creation.

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