Outage in CallRail
Degraded Performance
Resolved MinorIncident Report
Our monitoring tools are reporting degraded performance. The impact is affecting load time of both Callrail Analytics and Lead Center. Additionally, all recording availability is delayed, but that recordings are still being made and will be available when the issue is resolved. Our team is currently investigating this issue and will post an update as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 12/01/2022 12:23AM
This incident has been resolved. Some transcripts from the affected time period on 2022-11-30 are still processing, but will fill in as processing completes.
MONITORING
almost 3 years ago - at 11/30/2022 07:19PM
The issue has been resolved and we are continuing to monitor performance of the application. Call recordings and transcripts are still delayed, but should be available shortly as processing completes.
IDENTIFIED
almost 3 years ago - at 11/30/2022 06:10PM
The issue has been identified and a fix is being implemented. Calls are routing, page load time is improving, and Lead Center is operational. Call recordings are still delayed, but will be available shortly after processing completes.
INVESTIGATING
almost 3 years ago - at 11/30/2022 05:08PM
We are continuing to investigate this issue.
INVESTIGATING
almost 3 years ago - at 11/30/2022 04:59PM
Our monitoring tools are reporting degraded performance. The impact is affecting load time of both Callrail Analytics and Lead Center. Additionally, all recording availability is delayed, but that recordings are still being made and will be available when the issue is resolved. Our team is currently investigating this issue and will post an update as we learn more.
Latest CallRail outages
Upstream provider failure - about 2 months ago
HubSpot integration not sending call recordings - 3 months ago
Call routing issues for Lead Center - 3 months ago
Text messages not appearing in the timeline - 4 months ago
Google Ads disruption of service - 4 months ago
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